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Matterport is leading the transformation of the digital home shopping experience, changing how we buy, sell, and rent homes.


Whether you’re selecting your dream vacation rental, looking to lease the ideal apartment, or committing to a 30-year home mortgage, finding the right property is imperative. In the past, a home shopper would visit a real estate search portal, click through hundreds of houses and may spend several weeks sifting through thousands of photos. Today, technology innovations are driving a paradigm shift in how consumers shop for real estate.

With Matterport’s high-resolution, detail rich, and dimensionally accurate Digital Twins, consumers can virtually walk from room to room, getting a thorough sense of the property’s layout, look and feel, and ultimately empowering them to make an informed decision. Raman Chawla, Managing Broker & Team Leader at Windermere Bellevue Commons joins Bernard Nguyen, Senior Director, Global Residential Real Estate Strategy at Matterport to offer their viewpoints on how the home shopping experience continues to rapidly evolve.




Over the past few years, in what ways have you seen a shift in how consumers are shopping for homes?



Bernard Nguyen Photo

Bernard Nguyen

Senior Director, Business Strategy | Matterport

Having spent the majority of my career working in real estate technologies, I’ve seen a significant change in consumer search behavior, especially in the past 2-3 years. Buyers and renters are attracted to listings with 3D virtual tours and schematic floor plans. Pictures alone are no longer sufficient as shoppers want to have a complete sense for a property’s overall look, feel, and layout. They may want to know that the house has an open floor plan where the kitchen openly flows into the dining and living rooms for ample hosting space; or that there’s a full bathroom adjacent to a bedroom on the main floor for their family members who find climbing stairs challenging. Properties with immersive 3D virtual tours have made home shopping easier, enabling buyers and renters to make more informed decisions.


As the real estate industry becomes more digitized, have you seen a change in how home Sellers expect to see their listings marketed online?



Bernard Nguyen Photo

Bernard Nguyen

Senior Director, Business Strategy | Matterport

In today’s market, in selecting a listing agent to sell their home, sellers really want to know how agents can provide a differentiated service offering - how can they get the home to sell quickly, and for as much money as possible? They choose agents who are well versed in the latest real estate technologies that can help drive exposure and make an otherwise stressful process as seamless as possible. Sellers have to juggle working from home, packing up the house, getting the pets and kids out the door to coordinate showing appointments - it’s all very chaotic. For this reason, more and more agents are leveraging technologies like Matterport to host virtual open houses and virtual private showings. This enables sellers to have fewer, but more productive in-person showings for a smoother, less stressful, seamless selling experience.



For real estate professionals who specialize in rentals, how can they leverage Matterport to support their business?



Bernard Nguyen Photo

Bernard Nguyen

Senior Director, Business Strategy | Matterport

We have leasing agents, landlords, property managers, and apartment community managers using our services. We’ve performed extensive studies with companies who specialize in the rentals space, and found that listings with Matterport 3D virtual tours get materially more traffic than listings without. And for those listings, up to 70%+ of renters may be willing to lease the property having only seen the virtual tour. That’s incredibly powerful, especially in an industry where time is money. By hosting virtual open houses, rental professionals can digitally show their vacant units at scale, giving them additional time to serve more clients, adding more units to their portfolio.



As the real estate industry continues to evolve, what predictions do you have with regard to adoption of tech and digitization over the next 12 months?



Bernard Nguyen Photo

Bernard Nguyen

Senior Director, Business Strategy | Matterport

The market is quickly evolving. First, buyers, sellers, and renters are going to expect and even demand that all listings have virtual tours. It’s a better search experience compared to viewing only photos as shoppers want a rich, high resolution, immersive, virtual touring experience. Beyond the convenience and the improved search experience, I believe shoppers prefer the virtual experience as a means to do their part in reducing our carbon footprint. With the Matterport Axis motor mount, anyone with a cell phone can quickly scan a property and easily create their own 3D virtual tours. Secondly, virtual staging is rapidly gaining popularity. Studies show that staged (furnished) houses receive more views than vacant houses. Matterport platform partners do a phenomenal job at virtually staging the property within the 3D model at only a fraction of the cost of traditional staging - it’s quite impressive.

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The takeaway

Today’s real estate industry is more technology-fueled than it ever has been. Agents and brokers are leveraging technology to do more with less, while home shoppers are reaping the benefits of technology in their search for the perfect property. Digital twins are at the heart of this transformation offering immersive property tour experiences while delivering a cost-effective and carbon-friendly solution.


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