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Matterport Capture Services


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What is Matterport Capture Services?

Matterport is now offering a fully managed solution for national or international enterprise customers in the United States, Canada and Europe who require on demand scheduling for experienced and reliable Matterport professionals to scan their properties.

For more information on this program, you can view the webinar we held in April.

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How does Matterport Capture Services work?

Matterport Capture Services is a fully dispatched, managed program where executable jobs are sent directly to Matterport Capture Technicians™ who join the program.

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How do I join the program?

Simply complete the form below.

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We are currently only accepting applications from professionals who have scanned a minimum of 20 properties and own at least one Matterport Pro2 camera. The Matterport Pro 1 does not include the 4K quality sensor that generates the imagery enterprise clients need.

Our first cohort of Capture Technicians will be recruited within 35 miles (50 kilometres) of large city centers determined by enterprise demand. Our initial goal is to broaden base-level coverage to serve these accounts and then build depth as demand increases in that market. As a result, we may not be able to accept everyone into the program on day 1, but our goal is to drive enough demand to allow anyone who desires to participate the opportunity to join the network.

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Frequently Asked Questions


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What can I expect by joining the Capture Service Network?

Matterport has signed deals with large customers who need seamless access to scheduling hundreds or thousands of scans across the nation at a standardized price. It's our belief that the new Capture Services program will bring you more ROI.

  • These enterprise jobs are incremental revenue for you. And because the enterprise rates are not publicly available, you can continue to charge customers your current prices.
  • These enterprise jobs are incremental revenue for you. And because the enterprise rates are not publicly available, you can continue to charge customers your current prices.
  • We will continue to vet and forward leads coming into our “Find a 3D Pro” form as they are today.
  • However, unlike the current set-up, these are not just leads, but tangible opportunities you can immediately accept, execute and get paid for upon completion. Or, you have the freedom to deny them, too.
  • Upon acceptance to the program, you will receive a certified badge to leverage in your marketing materials, which could help you win more business at your current rates.
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If I join the program, how many jobs can I expect to receive?

We are just starting this program up. Our first cohort of Capture Technicians will be recruited within 35 miles of large city centers determined by enterprise demand. Our initial goal is to broaden base-level coverage to serve these accounts and then build depth as demand increases in that market. Again, these enterprise opportunities are meant to be incremental revenue to your existing business, not replace it.

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Based on current demand, which cities will be served first in North America, Europe and Asia Pacific?

Currently, we have customers signed up in 125 cities across the United States and Canada and 250 cities in the UK, France, Germany, Spain and Switzerland.

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Can you tell us about the companies interested in Matterport Capture Services?

While large residential real estate companies are working with us, our biggest deals are coming from commercial real estate giants - which translates into new and larger jobs for you. These companies include Engel & Volkers, CBRE and Colliers International among many others.

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What happens to the current MSP program?

We will continue to vet and forward leads coming into our “Find a 3D Pro” form as they are today.

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Will I be compensated if I refer a client?

We are in the process of finalizing our referral program and will share more details when available.

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What camera is required to become a Matterport Capture Technician?

A Matterport Pro 2 camera is required to scan the property. The Matterport Pro 1 does not include the 4K quality sensor that generates the imagery enterprise clients need.

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Ultimately, who owns the model?

The client owns the copyright to the model. You will be paid to scan the property and transfer the scan to the client's Matterport account. No post-production work or hosting is required.

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What happens if I wish to leave the program?

You may terminate your contract with us at any time by writing to us with 30-days notice that you would like to terminate the agreement.

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Are there Personal Protective Equipment (PPE) requirements due to COVID-19?

For your own safety and the safety of others, we have published guidance on our support site for our capture technicians that includes a checklist to review prior to scanning a customer site. Not all jobs will require PPE, but some are requesting shoe covers, proper gloves and/or a mask, which will be noted as part of the request. If you do not have the equipment requested, then you would not be eligible for that particular job. We have also provided guidelines for customers in advance of jobs to help provide a safe environment for our Capture Technicians. You can find the guidelines here.

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Is this the Matterport MSP Program? How does it Differ?

The Matterport Service Partner (MSP) program was created in 2014 as a referral service to satisfy the requests for customers who wanted scans, but didn’t want to invest in hardware or SaaS. At last count, there were 5,000 MSPs around the world in over 100 countries, creating over 50,000 Matterport models every month. However, the program has run into these issues over the years:

  • 30% of our valued MSPs were not able to scan more than 4 times a month on average.
  • Inconsistencies of scan quality, pricing and customer service resulted in negative customer experiences.
  • Large enterprises looking to scan hundreds or thousands of locations spread across wide geographies had to negotiate service and price terms with single service providers and invoice individually, making it impossible to adequately service the enterprise customers.

These issues have resulted in depressed adoption of Matterport scans, despite the interest and value, these scans provide the marketplace. Last November, we let the MSP community know that we were working with fellow providers and customers across industries to explore more efficient ways to support the growth we foresaw for scanning services. At that time, we projected that the demand for high-fidelity, professional scans would continue to rise among businesses and consumers in 2020.

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